we know that grilled cheese was the dish du jour yesterday and today only pb+j will do. we want you to love your studio duc purchases as much as we do, but we also know that sometimes what worked yesterday just doesn’t fit today.
for studio duc items we offer a risk free 30-day return policy* so you can feel free to experience the quality and style of studio duc in person and in your home.
attn: trade members and wholesale purchasers: kindly note that all purchases made through our trade member program are subject to FINAL SALE terms.
if you would like to return your studio duc purchase please follow the below steps:
we strive for perfection, but if your item arrives damaged:
we have real people waiting to put a band-aid on that boo-boo and send you on your way with lollipop in hand.
we in no case want you to be dissatisfied with our product. if you find a manufacturing defect, please call us and we will fix the problem. if you are not happy with your purchase for other reasons, please let us know why. while we can’t promise that all returns will be accepted, we want to work with you to determine the best solution. we stand behind all our products and will accept any product for exchange, credit, or refund if it is defective or does not conform to your order. we ask that your return be complete and in like new condition with all original packaging. items returned incomplete may be assessed a restocking fee. because all of our products are custom made, once your order is placed, cancellations will not be permitted.