available positions

SALES ASSISTANT

JOB DESCRIPTION

We are looking for an upbeat and detail-oriented go-getter to join our client services team full-time. This position is located in our showroom at the New York Design Center in NYC.

You will be the first point of contact for all client engagement for the ‘ducduc’ and ‘studio duc’ brands; and you will navigate our clients throughout the sales cycle (pre and post-purchase). This is a mix of face-to-face and online sales management: running showroom appointments, manning Live Chat on the website, supporting clients on the phone and entering orders.

You would be working closely with the Customer Service team to ensure clients receive the best overall brand experience. You would also be working closely with the Design and Marketing teams to inform them on future campaigns and influencer relationships. This position is an excellent place to kickoff a career in sales and client relationship management.

Whether you are a seasoned professional or you’re just starting out on a new career path, this opportunity offers advancement, growth, and competitive pay with benefits (plus all the fun stuff we do outside of work… out of office events, cocktail hours…. albeit tailored at the moment with covid safety in mind).

If you want to be part of a thriving company with big plans, this is your chance to get in and grow with us. Send us your resume and we’ll be in touch.

Company Size: 11-50 employees

Job Type: Full-time in NYC showroom

Salary: $45k-$55k/year

Responsibilities:

  • Provide first point of contact sales support to new customers: brand introduction and product education
  • Navigating clients through catalog offering with expert knowledge of product details, construction, price points and aesthetic
  • Working that closing magic to win the sales!
  • Interacting with clients via an array of mediums: in-person, live chat, phone + email
  • Putting an exclamation point on peoples’ days by meeting what may be a frustrating situation with an efficient and satisfying solution.
  • Accurately entering orders into ERP system
  • Working with our teams to constantly implement improvements in the systems and processes we use to best serve our customers
  • Maintaining all of the relationships you have made by tracking client meetings and cases in our web based CRM system.
  • Meeting a sometimes dire situation with a smile too big to be beaten!
  • Assisting the sales team by pulling + mailing finish and fabric samples, covering breaks, helping with general showroom needs

Required Skills:

  • 1-2 years working in a customer-facing environment: i.e. retail, design, showroom, other relevant
  • Ability to connect and establish relationships with customers
  • Team-player
  • Excellent communication skills, both written and verbal
  • Ability to multitask responsibilities: across platforms and departments
  • Keen ability to follow in-house systems and log your communications actively and precisely
  • Willingness to follow our systems and confidence to make suggestions for improvements
  • Proficient in Microsoft Word/Excel/Outlook
  • Obsessive attention to detail
  • Some working knowledge and an active interest in working with interior designers and other VIP customers

PRODUCTION FLOATER

JOB DESCRIPTION

Department: Finishing (General)

Shift: First

Days/Hours: M-F 6am-2:30pm (possible overtime)

Hourly Pay: $15

Reports to: Finishing area team leader

General Summary: Sand furniture components using an Orbital sander and by hand sanding. Other tasks may include handling and assembling furniture parts, packaging items for Shipping or cleaning the workspace areas.

Primary Responsibilities:

  • Use Orbital hand sander and sand items by hand; move Furniture parts
  • Assemble Furniture parts in a Final Assembly area using hand and power tools
  • Assist with Packaging items for Shipping using paper, foam, tape, cardboard, etc. packing materials
  • Maintain all required Production documents and reporting
  • Maintain a clean, organized, safe work area using cleaning tools such as vacuum or brooms and emptying trash cans into dumpster.

Required Skills and Abilities:

  • Must be able to read Production documents
  • Knowledge of or willingness to learn to operate Orbital hand sander and use sandpaper by hand, hand and power tools such as a drill/driver, and cutting tools such as a utility knife, tape gun, and scissors.

Physical Demand and Work Environment

  • Stand for 8 hrs
  • Must have no wood allergies
  • Position is located in various places on the Production floor

SEWER/UPHOLSTERER

JOB DESCRIPTION

Department: Upholstery

Shift: First

Days/Hours: M-F 6am-2:30pm

Hourly Pay: Commensurate upon experience/skills

Reports to: Upholstery supervisor

General Summary: Sew fabric/leather for upholstered high-end furniture items and/or make upholstered items for high-end furniture manufacturer

Primary Responsibilities:

  • Measures and cuts new materials using patterns and measuring and cutting instruments, following sketches and design specifications
  • Uses sewing machines to sew cut materials to make specific components
  • Cuts, fits, installs, and secures material on frames using hand tools, power tools, glue, cement and/or staples
  • Attaches fasteners, grommets, buttons, buckles, ornamental trim, and other accessories to cover or frame using hand tools.

Required Skills and Abilities:

  • Understand sewing patterns, fabrics and leather
  • Experienced with walking foot machines
  • Ability to work in a fast-paced environment
  • Ability to multi-task
  • Must be a Team Player

Education and Experience

  • Requires 2-5 year experience of commercial sewing or upholstery

PRODUCTION PLANNER/SCHEDULER

JOB DESCRIPTION

Department: Production

Shift: First

Days/Hours: M-F

Hourly Pay: Commensurate upon experience/skills

Reports to: General manager

General Summary: Responsible for planning and scheduling of jobs through the Shop Floor to ensure on-time delivery. Other key elements include actively managing the production schedule to balance throughout and communicate recommendations in both times of surplus and constraints.

Primary Responsibilities:

  • Function as the focal point in creating the Production Schedule using ERP System
  • Maintain Production forecasts and collaborate with Production in recommending solutions for effective prioritization during times of capacity surplus or constraints
  • Responsible for effective Production analyses and planning
  • Plan and prioritize operations to ensure maximum performance with minimum downtime
  • Coordinate and manage special projects as required
  • Monitor Jobs to ensure they will finish on time
  • Responsible for maintaining effective communication, coordination and working relationships with company personnel and management
  • Release and Distribute Job packets to Production
  • Prepare and submit Status and Performance Reports
  • Other duties and projects as assigned

Required Skills and Abilities:

  • Strong planning, organizational and follow-up skills
  • Excellent written and verbal communication skills
  • Strong problem recognition and resolution abilities
  • Strong interpersonal skills and the ability to work in a Team environment
  • Attention to detail
  • Ability to change direction and handle multiple responsibilities and tasks on a regular basis

Education and Experience

  • Bachelor’s degree or an equivalent combination of work and experience, 5+ years of related experience and proven performance in a manufacturing environment may be acceptable in lieu of a degree
  • Proficient in Microsoft Office products

Physical Demands and Work Environment

  • Position is based in an Office and a manufacturing environment.

To apply, send an email to madehere@tnteastcoast.com with your resume and cover letter. Please include the position(s) you are applying for in the subject line.

why work at ducduc?

ducduc is a contemporary, eco-friendly children's furniture manufacturer based in the United States with nursery and children’s collections including cribs, beds, night stands, dressers, gliders–the works. Our team is composed of New York City based designers, sales representatives and marketing guru’s working hand in hand with our Connecticut-based engineers, customer support team, machinists and craftsmen. All our ducduc pieces are handcrafted with custom options ensuring unique defining detail and manufactured with water based, non-toxic finishes and real hard word (no MDF). Our brand new studio duc line offers in stock, ready to ship collections at a more accessible price point and will be featured at retailers across the country (read: we’re growing and need a team to grow with us!)

At ducduc, we treat our employees with the same high regard we treat our clientele. In addition to working with an amazing collaborative team, we offer employment growth opportunities, cross-skillset training and certifications, full healthcare benefits with dental and vision, competitive salaries, and, of course, a fun work environment. Our all in-house approach builds a positive workplace culture of teamwork with clear communication, aligned company goals and complete oversight over all orders, ensuring no detail is lost from order to delivery –plus simplifying the process for our employees! Additional perks to joining our team include company outings, social events, and team recognition for a job well done (because when you do well, we all do well).

If you’re looking to join our growing team in any of these capacities, please reach out! We’re looking forward to hearing from ya!

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