how much is shipping and handling for my order?
shipping and handling charges are calculated as a percentage of your total retail amount. percentages are broken down as follows:
order total < $7,500 – 15% shipping rate *$225 minimum shipping charge *$50 flat rate for individual toddler rails and youth rails
order total between $7,500 and $9,999 – 13% shipping rate
order total between $10,000 and $25,000 – 10% shipping rate
please note that additional charges may apply to your shipping total. additional charges are waived for orders over $10,000. please reference the below list of additional charges:
bunk bed & loft assembly – $75 additional
extra flights of stairs above 3 flights – $50 additional
delivery to *western u.s. – $75 additional *mt, wy, co, nm, az, ut, id, nv, ca, or, wa.
we can ship to canada, please contact our sales team at email@example.com for a quote.
for more information regarding shipping and handling, please click here.
what type of service does this include? how long does shipping take?
our standard delivery within the continental united states is a white glove service, which includes delivery inside your room of choice, up two flights of stairs, unpacking, debris removal, and assembly.
please have the area where you wish to place your furniture in the room cleared before the delivery team arrives. since we use carriers that are specialized in transporting and delivering furniture, delivery of your order may take up to 14 days depending on your area of the country. at this time, deliveries to canada are not white glove deliveries and typically only include delivery inside the front door. smaller items like stools, trays, and toddler rails typically ship via ups ground. if you have special delivery needs, please call us.
does my furniture come assembled?
actually, some does and some doesn’t. our dressers, changers, armoires and other case pieces are transported blanket-wrapped and assembled. any items that come unassembled (like our cribs) will be assembled by the delivery team. if you have particularly narrow entryways or doorways, please be sure to take careful measurements to ensure that the items fit or call to inquire about whether assembly is needed
how do i schedule my delivery? are there any special instructions for when i receive my delivery?
as soon as your items are shipped, our shipping company will call you directly to schedule a window for delivery that suits your schedule. before you sign for the delivery, it is important to inspect the packaging for any potential damage that may have occurred while in transit. if there is visible damage to the furniture, refuse delivery of the order and contact us. please have your order number available when you call.
do you ship overseas?
at this time, delivery is limited to the continental united states and canada. for shipments to alaska, hawaii and international destinations, customers are responsible for arranging their own shipping and for paying any crating charges, customs fees, duties, destination charges, terminal and storage fees, and related taxes. if you need assistance with international shipping, please ask us and we can refer you to an international shipper.
i notice my price is changing as i select different finishes. why is this happening?
because certain finishes require more labor and attention, depending on whether one of those finishes is selected, your price may change. any piece that is finished in solid classic colors is less expensive. as soon as a color cerused, solid color glaze, specialty finish, worn lacquer, or wood is added in combination with a classic color (or is entirely one of these finishes), the price increases. any item that is all walnut is the most expensive. as you pick and choose which finishes you want as you customize your product, your price will change accordingly.
does your furniture meet u.s. safety standards?
not only do we meet such requirements, we exceed them in many cases. as a father of three, our ceo is very focused on safety and no product goes out unless we are comfortable with it. we test our products to make sure they comply with consumer product safety commission standards and astm industry safety standards. we also consult with an outside safety consultant who was a member of the cpsc and sits on the executive committee of the astm.
do the materials employed in ducduc furniture require any special care?
no different than your other fine, hardwood furniture. we suggest that you do not use strong cleaning solvents on any of the pieces as that can dull finishes and potentially damage chalkboard surfaces.
what size mattress should i get for my trundle?
our trundle beds are designed to accommodate a standard size mattress (twin or full, depending on the size of your bed). because of this, the main bed above your trundle in turn can accommodate an extra-long mattress (again twin or full, depending on size ordered). we do not recommend that your trundle bed mattress be any higher than 7 inches.
i have an idea for a really cool, custom piece of furniture. can you help me create that piece?
give us a call! while some codes and regulations prevent us from altering some pieces (for example cribs, changers, and bunk beds), we are open to trying most anything else. have a certain benjamin moore color you want to match? no problem. have a piece of your own fabric that you want to use on your collins rocker? send it over. have a specific type of hardware you want to use? just ask. we’ll see what we can do!
what is your current lead time?
our lead time right now is 8-10 weeks. when you place your order, you will be provided an estimated completion date. please note that delivery time is not factored into this lead time. all shipments are picked up by the various carriers the week following completion. please note that we do not carry stock of any items, so each piece is custom made to order.
what is your return and cancellation policy? is your furniture guaranteed?
we in no case want you to be dissatisfied with our product. if you find a manufacturing defect, please call us and we will fix the problem. if you are not happy with your purchase for other reasons, please let us know why. while we can’t promise that all returns will be accepted, we want to work with you to determine the best solution. we stand behind all our products and will accept any product for exchange, credit, or refund if it is defective or does not conform to your order. we ask that your return be complete and in like new condition with all original packaging. items returned incomplete may be assessed a restocking fee. because all of our products are custom made, once your order is placed, cancellations will not be permitted.
do you offer design services?
we love this part! we will gladly work with you to develop your nursery or little’s room. we have an interior designer in house, and a creative team of bright, talented, young people with a flair for design.
are gift certificates available?
yes. call us or email us with the information and we will set it up in our system and send out a certificate. just let us know to whom and how much and we will take care of the rest.
what are ducduc’s terms & conditions?
read ducduc’s terms & conditions here.