*MT, WY, CO, NM, AZ,UT,ID, NV, CA, OR, WA and CANADA
Additional charges are waived for orders over $10,000
If you have any questions at all please call us at 877-5-ducduc (877.538.2382) or 212.226.1868.
Before you sign for the delivery, it is important to inspect the packaging for any potential damage that may have occurred while in transit. If there is visible damage to the furniture, refuse delivery of the order and contact us. Please have your order number available when you call.
We stand behind all our products and will accept any product for exchange, credit, or refund if it is defective or does not conform to your order. We ask that your return be complete and in like new condition with all original packaging. Items returned incomplete may be assessed a restocking fee.
At this time, delivery is limited to the continental United States and Canada. For shipments to Alaska, Hawaii and international destinations, customers are responsible for arranging their own shipping and for paying any crating charges, customs fees, duties, destination charges, terminal and storage fees, and related taxes. If you need assistance with international shipping, please ask us and we can refer you to an international shipper.
Our standard delivery within the continental United States is a White Glove service, which includes delivery inside to your room of choice, up two flights of stairs, unpacking, debris removal, and assembly (other than cribs). Since we use carriers that are specialized in transporting and delivering furniture, delivery of your order may take up to 14 days depending on your area of the country. At this time, deliveries to Canada are not White Glove deliveries and typically only include delivery inside the front door. Smaller items like stools, trays, and toddler rails typically ship via UPS Ground. If you have special delivery needs, please call us.
Shipping and handling charges for your order are based on a percentage of the total retail amount as follows:
Standard Delivery Charges
|Order Total||Shipping Rate||*% of Retail|
|Below $7,500||15%||Minimum charge of $225|
|From $7,500 - $9,999||13%|
|From $10,000 - $25,000||10%|
|$50||Each / Flat Rate|
|Bunk Bed & Loft Assembly||$75|
|Extra flights of stairs above 2 flights||$50|
|Western U.S. and Canada*||$75|